At Effentii, we are proud to offer a hassle free return/exchange policy. If you are not 100% satisfied with your purchase from Effentii follow the steps below:
- Contact our customer service team via the Contact Us form to initiate the process.
- We will inform our courier to pick up the item from your doorstep within 2 working days. We won’t keep you waiting!
- Let us know when the item has been picked up so we can top up your Effentii credit with the amount you paid. You can think of your credit as money that you can spend on our website to buy anything you like.
Please note that the following conditions must be met to return an item:
- An item may only be returned within 14 days from the date of purchase
- It must be in the original packing
- It must be unused
**If you have any questions, or if you are interested in more information regarding your products, or your shipment, please feel free to get in touch with us. To do so, please log into your Effentii Account, or create your account, and provide us information regarding your request. We do our best to respond as quickly as possible, and we love hearing from our customers!